❓ Frequently Asked Questions
baee — answers to all your questions
Whatever you want to know about accounts, payments, bonuses, and VIP benefits — you will find clear answers on this page.
If you run into any issue while using baee or are unsure about something, this FAQ page is your first stop. From live dealer games to account verification, withdrawal rules, bonus terms, and VIP cashback — direct answers to more than 20 questions are laid out here. Click on each section to find the question you need.
Frequently Asked Questions
Browse by category — click a question to open the answer.
Live Dealer Games
In live roulette, a real dealer spins the wheel in front of a camera while you place bets on your screen. After logging in to baee, go to the Live Casino section and choose a roulette table. Set your chip amount and place your bet on a number or color. The dealer spins the wheel, announces the result, and any winnings are added to your balance right away.
Baccarat is one of the simpler casino games. You only need to bet on one of three outcomes — Player wins, Banker wins, or Tie. Card values are added up and whoever is closest to 9 wins. At baee's live baccarat tables, descriptions of the betting options are shown on screen before you sit down, so beginners can understand easily.
In a live dealer game, a trained dealer runs the game from a studio via live video stream. You watch the stream in real time from home and place your bets on screen. Providers like Evolution Gaming and Ezugi operate the studio. With a good internet connection, the experience is completely uninterrupted.
Yes, baee's live casino is fully mobile-friendly. It works on both Android and iOS devices through the browser — no separate app needed. Video streaming runs smoothly on 4G or Wi-Fi. The table layout adjusts automatically for smaller screens, making it easy to place bets and view results.
Yes. Teen Patti is a popular South Asian card game where you build the best hand from three cards. Andar Bahar is even simpler — you see one card and bet whether its match will fall on Andar (left) or Bahar (right). JILI's TeenPatti Joker and Teen Patti 20-20 are available on baee and are quite popular with new players thanks to their straightforward rules.
Account Verification
If your verification is rejected, read the reason carefully first — it is usually because the image is blurry or the document has expired. Take a clear photo of the document in good lighting and submit it again. If the problem persists, contact baee via live chat or at [email protected] — the support team is available 24/7 in Bengali.
All documents you send are stored securely using SSL encryption. Only authorized verification team members can view them and they are never shared with any third party. You can find full details in baee's privacy policy.
Account verification is mainly done to protect your funds and prevent fraudulent activity. It ensures that only the actual account owner can withdraw money. Once verification is complete, future transactions are faster and smoother.
A National ID card (NID) is the most commonly used document for identity verification. A valid passport or driving licence is also accepted. For payment method verification, the bKash, Nagad, or Rocket number and a screenshot of a transaction may be required. All documents must be clear and within their validity period.
How to Withdraw
At baee, the withdrawal process is usually completed within 30 minutes to 3 hours. If there is unusually high traffic or a review is needed, it may take a little longer. If you have not received your money within this timeframe, contact live chat or [email protected] — the support team will check it right away.
No, the withdrawal wallet — bKash, Nagad, or Rocket — must be registered in your own name. Sending money to someone else's wallet is not possible. This is an important rule to protect your funds and prevent fraud.
Yes, baee operates 24/7, so you can submit a withdrawal request at night, on Fridays, or on any public holiday. bKash, Nagad, and Rocket themselves are also active around the clock, so there is generally no difference between day and night.
The minimum withdrawal amount at baee is ৳800. This limit applies for any method — bKash, Nagad, or Rocket. Withdrawal requests below this amount will not be processed, so make sure your balance is equal to or greater than this amount before submitting a request.
Bonuses & Offers
Yes, every bonus has an expiry period. If wagering is not completed before the bonus expires, the bonus and any winnings earned from it will be cancelled. Read the specific terms carefully when claiming a bonus so you do not miss the deadline.
No. The welcome bonus can only be received once per player — at the time of the first deposit. Attempting to claim the bonus by creating multiple accounts may result in those accounts being closed. Use a single account to enjoy the bonus benefits.
After logging in to baee for the first time, go to the deposit page and deposit a minimum of ৳200 using bKash, Nagad, or Rocket. A 150% bonus is automatically added on the first deposit, up to a maximum of ৳15,000. Example: depositing ৳1,000 gives you a ৳1,500 bonus, making your total balance ৳2,500. To withdraw any winnings from the bonus, you need to wager the bonus amount × 10.
Slot games generally contribute in full toward wagering. Live table games and sports betting may contribute partially or not at all — the specific rates are stated in the bonus terms. Read which games contribute how much before claiming a bonus so you can complete wagering more easily.
Yes, in most cases it is possible to decline or cancel a bonus. However, keep in mind that once a bonus is cancelled, any winnings earned from it are also cancelled. Only the real deposited money will remain. To cancel a bonus, let support know through account settings or via live chat.
VIP & Cashback
Each week you receive cashback at a set percentage of your net losses. At the end of the week, the cashback amount is automatically calculated and added to your balance. This money can be used to play again. The more active you are, the more cashback you receive.
VIP tier progression at baee depends on your regular playing activity. The more active you are and the more consistently you play, the sooner you have the opportunity to move to the next tier. The baee team monitors your progress and the tier upgrade is applied automatically once you qualify.
VIP members enjoy a higher rate of weekly cashback, faster withdrawal processing, and personalized support. Higher tiers offer the possibility of exclusive offers and special promotions. The support team assists VIP players on a priority basis.
There are three VIP tiers at baee. The Bronze tier offers up to 0.4% cashback per week. The Silver tier increases this to up to 0.8%. The highest Gold tier can earn up to 1.2% cashback per week. The higher the tier you are in, the greater the cashback rate.
No, there is no need to apply separately for cashback. At the end of the week, your eligible cashback is automatically calculated and credited to your account. However, to receive cashback you must have played actively during that week — cashback may not apply for an inactive week.
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