baee's Privacy Policy
Your personal information is completely safe with us. In this document we explain in detail how your data is collected, used, and protected.
Introduction & Scope
This privacy policy applies to all services and products on the baee platform.
Purpose of This Policy
baee places the highest importance on protecting its users' personal information. This privacy policy ("Policy") explains what information we collect, why we collect it, and how we process it when you use the baee website, mobile services, or other related services ("Platform").
Please read this policy carefully. By using the Platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using the Platform.
Scope of Application
This policy applies to all registered and unregistered users of the baee Platform, and covers:
- Information provided when opening an account
- Information automatically collected while browsing the Platform
- Financial information collected during payment processing
- Information received through customer service interactions
Data Collection
We collect only the information necessary to provide you with a safe and quality service.
Information You Provide Directly
When you create an account on baee or use our services, the information you provide may include:
- Identity information: Full name, date of birth, national ID number or passport details.
- Contact information: Email address, mobile number, and residential address.
- Account information: Username and password.
- Financial information: bKash, Nagad, or Rocket mobile banking account numbers and transaction details.
Automatically Collected Information
When you use our Platform, some information may be collected automatically. This includes:
- Device information: Device type, operating system, browser version, and unique device identifiers.
- Log data: IP address, access times, page view history, and time spent on the site.
- Cookies & tracking: Browsing behaviour and preferences collected through cookies, web beacons, and similar technologies.
- Gaming history: Betting patterns, deposit and withdrawal history, and gaming session details.
Information from Third Parties
We may occasionally receive information from legitimate third-party sources, including identity verification services and fraud prevention providers. This information is used solely to protect your account and ensure the proper operation of the Platform.
Use of Information
We use the information we collect only for specific and legitimate purposes.
Service Delivery & Operations
baee uses your information primarily for the following purposes:
- Creating, managing, and verifying your account
- Processing deposit and withdrawal transactions — via bKash, Nagad, and Rocket
- Sending information about bonuses, rewards, and promotional offers
- Identifying technical issues and improving Platform quality
- Preventing fraud, money laundering, and other illegal activities
Ensuring responsible gaming
baee takes responsible gaming seriously. By analysing your gaming behaviour data, we are able to identify potentially problematic behaviour and provide the necessary support. This process is completely confidential and is carried out solely for your protection.
Communication & Customer Support
Using your email address and mobile number, we may send the following communications:
- Important account notifications and security alerts
- Transaction confirmation messages
- Customer support assistance in response to your requests
- Promotional offers where applicable (which you can opt out of at any time)
Information Sharing
We never sell your information and do not share it with third parties except where strictly necessary.
Permitted Sharing Situations
Your information may be shared in the following limited situations:
- Payment providers: With mobile financial service providers such as bKash, Nagad, and Rocket, solely to complete transactions.
- Identity verification: With authorised verification services to complete the KYC (Know Your Customer) process.
- Legal obligations: Based on a court order or a lawful request from a legal authority.
- Fraud prevention: With recognised organisations engaged in detecting and preventing financial crime.
Third-Party Service Providers
To operate our Platform we work with certain trusted third parties — such as game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, etc.), technology services, and security specialists. All such parties are contractually bound to comply with our strict privacy standards and may not use your information for their own purposes.
Data Security
We use the latest technology to keep your data safe.
Technical Security Measures
baee has put the following technical measures in place to keep your information secure:
- SSL/TLS encryption: All data transmitted on the Platform is protected by 256-bit SSL encryption.
- Data encryption: Stored sensitive information (passwords, financial details) is kept using industry-standard encryption methods.
- Firewall & security monitoring: Our systems are under continuous monitoring.
- Access controls: Only authorised staff can view your information, and only for specific purposes.
- Regular security audits: Regular security testing and assessments are conducted on our systems.
Acknowledgement of Limitations
While we are committed to ensuring the highest level of security, no party can guarantee complete security for data transmitted over the internet. In the event of a data breach, we will be obliged to notify you in a timely manner as required by law.
Your Rights
You have your own rights over your personal information and we respect those rights.
Data Access & Correction
You may exercise the following rights at any time:
- Right of access: The right to know what information we hold about you.
- Right to correction: The right to correct any inaccurate or incomplete information in your records.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
- Right to opt out of marketing communications: The right to stop receiving promotional messages.
To exercise these rights, contact us at [email protected].
Account Closure & Data Retention
If you request closure of your account, we will action it. However, some information may need to be retained for a specified period due to legal, regulatory, and business requirements. Financial transaction records are generally kept for the period required under applicable law.
Cookie Policy
Our Platform uses cookies to improve your experience.
What Are Cookies and How We Use Them
Cookies are small text files stored on your device. baee uses the following types of cookies:
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember your language and preferences.
- Analytics cookies: Used to understand how the Platform is used, which helps us improve our service.
You can manage or disable cookies from your browser settings, but disabling essential cookies may affect the core functionality of the site.
Protection of Minors & Policy Changes
We are committed to protecting minors and it is our responsibility to inform you of any changes to this policy.
Protection of Minors
baee is a platform for persons aged 21 and above ("21+ only"). We do not knowingly collect or process information from anyone under the age of 21. If we discover that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
If you believe a minor has opened an account on our Platform, please notify us at [email protected].
Changes to This Policy
baee may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:
- By displaying a special notice on the Platform
- By sending a message to your registered email address
If you continue to use the Platform after changes to the policy, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.
Cross-Border Data Transfers
To provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that your information is processed in accordance with the standards of this policy and applicable international data protection standards.
Have a Question About Privacy?
If you have any questions or concerns about this policy, our 24/7 support team is always ready to help.
Contact us at: [email protected]