Someone I know is struggling — can I help them?

You can contact baee support on their behalf. Explain the situation via live chat or at support@baee.lat and our team will provide the right guidance. Most importantly, have an open conversation with them and encourage them to seek professional help.

For ages 21 and above only

baee's Responsible Gaming —
A Commitment to Safe Play

Gaming should be fun, not stressful — baee is always by your side to ensure safe and mindful gaming.

Why Responsible Gaming Matters

Online gaming is a form of entertainment — it can bring joy, excitement, and occasional rewards. But like any entertainment, moderation and awareness are essential. baee believes that gaming is truly enjoyable only when every player plays with full awareness and in control of themselves.

This page is a complete guide to baee's responsible gaming policy. Here you will learn how to set your own limits, when to take a break, and where to get help if needed. Our goal is simple — gaming should always be a source of enjoyment, never a burden.

Please note: Gaming on baee is for ages 21 and above only. Allowing any minor to use an account without verifying their age is strictly prohibited.

The Protection Tools at Your Disposal

On the baee platform, you are in control of your own gaming experience.

Deposit Limit

Set the maximum amount you can deposit per day, week, or month in advance. Once a limit is set, it cannot be exceeded.

Loss Limit

Let gaming stop automatically after you have lost a set amount — this limit protects you from unnecessary financial loss.

Session Time Limit

Decide in advance how long you will play in one session. When the time is up, the system will notify you automatically.

Time-Out Break

Need a break for a few days? Use the time-out feature to temporarily pause your account for a set period — then reactivate it yourself when you are ready.

Self-Exclusion

If you need a long-term break, choose self-exclusion. During this period you will not be able to log in to your account and you will not receive any promotional communications.

Reality Check Reminders

Receive regular pop-up reminders while playing — see how long you have been playing and how much you have deposited and withdrawn, so you can make informed decisions.

Warning Signs of Problematic Gaming

When gaming is no longer just entertainment, certain signs appear. If any of the points below feel relevant to your life, please take a break and seek help.

You are spending more than your budget and keep playing to chase losses
You are neglecting family, friends, or work responsibilities to spend time gaming
You want to stop gaming but cannot, or feel uncomfortable when you try
You are borrowing money or dipping into savings to fund gaming
You feel anxious, irritable, or low when you are not gaming
You are lying to or hiding gaming activity from family or loved ones
Gaming is disrupting your sleep, eating, or social life

If even one of these applies to you — do not wait, contact the baee support team or activate self-exclusion. Asking for help is not weakness, it is courage.

Set Your Limits — Step by Step

Log in to your account

Choose the limit you want

Deposit limit, loss limit, session time, or time-out — activate whichever you need and set the amount or duration.

Confirm the change

Lowering a limit takes effect immediately. Increasing a limit has a set waiting period — this keeps you from making decisions on impulse.

Contact support if needed

If you have trouble setting a limit or want to know more about self-exclusion, write to our 24/7 live chat or at [email protected].

Tip: Review your gaming activity once a month. Keeping a record of how much time and money you are spending makes it easier to stay aware.

21+ Age Verification & Child Protection

baee follows a strict 21+ policy. Age is verified at registration, and additional identity verification may be requested in cases of doubt. If any account holder violates the age requirement, that account will be closed immediately.

For parents and guardians: If there are children or teenagers in your home, make sure they cannot access your gaming account. Use parental control software on your devices and keep your login details secure.

Sharing or giving your account to someone else is strictly prohibited. The account holder is fully responsible for all activity on their account.

Get in Touch for Support

If you feel that gaming is having a negative impact on your life or the life of someone you care about, do not try to face it alone. baee's support team is here for you seven days a week, twenty-four hours a day.

Live Chat Support

Talk to us via live chat from anywhere on the site at any time. Support is available in both Bengali and English.

Email Support

For any concerns or questions, write to us at: [email protected]

Our support team will help you with all responsible gaming matters in complete confidence. Whether you want to activate self-exclusion, get help setting limits, or simply talk — reach out for any reason.

Frequently Asked Questions

Yes, you can activate a time-out or self-exclusion at any time on baee. Go to your account settings and choose the option you prefer. If you run into any trouble, contact support.

No. Your account balance stays safe during self-exclusion. Once the self-exclusion period ends, you can request a withdrawal.

A request to lower your limit takes effect immediately. However, increasing a limit has a set waiting period, which protects you from making decisions in the heat of the moment.

You can contact baee support on their behalf. Explain the situation via live chat or at [email protected] and our team will provide the right guidance. Most importantly, have an open conversation with them and encourage them to seek professional help.

No. baee strictly enforces a 21+ policy. No one under 21 can register or log in. Account verification will not be completed without proof of age.

baee's support team can point you in the right direction. We can also refer you to professional mental health specialists and counsellors. Remember, reaching out for help is the most courageous step you can take.

Play Responsibly, Enjoy the Experience

Play within your limits — baee is always by your side. The support team is ready 24/7 for any questions.

baee's Responsible Gaming —A Commitment to Safe Play